Vision: To re-establish group travel confidence in all market segments
Goal: To facilitate best practices for on-the-ground group management for the post-COVID-19 “New Normal” appropriate to the specific destination by redesigning a superior empathy driven, group travel experience with noticeable enhancements
Objective: To recognize and proactively address the health & safety unease brought about by COVID-19 that individual members of a group may have through a series of baby steps, each infused with enhanced awareness and contextual empathy
The Journey to Welcome Back…
Baby Steps Towards Re-Establishing Group Travel Confidence – meeting the challenges that lay ahead
Recognizing Traveler Health & Safety Concerns
Staying safe from infection, fear of uncertainty, anxiousness, other personal health & safety concerns
Proactively Addressing Those Concerns by Re-Developing Best Practices for Post-COVID-19 Travel
Supplying and facilitating the use of Face Coverings as needed, facilitating group friendly Social Distancing when on guided tours, on coaches, at restaurants for group meals, at attractions, at hotels, etc. that is appropriate to the specific destination
Initiating direct point-of-contact engagements with our preferred suppliers focused on their re-developed best practices for the “new normal” relating to CDC compliant guest room and public area disinfectant cleaning and laundry practices for hotels, enhanced cleaning and social distancing techniques for various group friendly restaurants and attractions, etc.
Creative on-the-ground destination specific program development with a focus on attractions, venues, “must sees” and new experiences offering outdoor / open spaces, walking to / from whenever possible, mitigating clusters of highly dense areas by re-evaluating the day’s program start and end times, etc.
Some of the hotels that typically include a full complimentary breakfast as part of the room cost currently have modified it to a “grab & go”. Going forward, it is anticipated that those hotels will return to their usual breakfast offering as the CDC, Local & State guidelines continue to evolve.
Building Back Better
Implementation
The “new normal” requires your Destination Management partner to have a heightened sense of traveler contextual empathy. We stand ready to work with you from “soup to nuts” to ensure your clients have a superior experience that is balanced with best practices for health & safety at each destination that will exceed their expectations at every turn.
